Refund Policy: 14-Day Money-Back Guarantee

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your receipt and any refund come from Paddle, and Paddle may add sales tax or VAT where required.

Every account starts with a free preview, with no card required. Paste your website and Contentvo writes the first posts of your calendar for your own brand, so you can judge the voice and quality before choosing a plan. See what each plan includes on the pricing page.

If Contentvo isn't right for you, ask for a refund within 14 days of your first payment and you get the full amount back. This covers every plan and both billing intervals:

The guarantee applies once per customer, to the first payment of your first subscription. A yearly plan bought after a monthly one is covered for 14 days from the yearly payment.

• Renewal payments, monthly or yearly, after the first payment.
• Requests made more than 14 days after the payment.
• Accounts closed for breaking our terms of service, including the acceptable use rules for AI generation.

We still refund any payment taken in error, such as a duplicate charge or a charge after you cancelled, whenever you report it.

1. Email support@contentvo.com from the email address on your Contentvo account, or open the link in your Paddle receipt and request it at paddle.net.
2. Include the payment date or receipt number if you have it. That's all we need.
3. We confirm within 2 business days and Paddle issues the refund.

Paddle returns approved refunds to the original payment method. Most banks and card issuers show it within 5 to 10 business days. The refund is in the currency you paid in, so the amount can differ slightly if your bank converted it.

A refund ends the paid subscription straight away and your workspace returns to the free preview. Your brand profiles and calendars stay in your account, and the posts and images you already copied or downloaded are yours to keep. To remove everything, delete your account from settings; see the privacy policy for what we delete.

You can cancel at any time from the billing portal in your workspace settings. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for, with no further charges. Cancelling doesn't refund the current period, so if you are within 14 days of your first payment and want your money back, ask for a refund as well.

If something is wrong with a charge, email us first. A refund is faster than a card dispute, and we answer every billing email.

This policy doesn't limit any rights you have under consumer law where you live, such as the right to withdraw from a purchase in the EU, UK and some other regions. Where local law gives you more, that applies.

Can I get a refund on Contentvo?

Yes. If you are not satisfied, you get a full refund of your first payment on any plan, monthly or yearly, when you ask within 14 days of that payment. You don't need to give a reason.

How do I request a refund?

Email support@contentvo.com from the email address on your account, or use the link in your Paddle receipt to request it at paddle.net. Include the date of the payment if you have it.

How long does a refund take?

We reply within 2 business days. Once approved, Paddle returns the money to your original payment method, which usually shows up in 5 to 10 business days depending on your bank.

Are renewal payments refundable?

No. Monthly and yearly renewals are not refundable, except where the law requires it or if you were charged in error. Cancel before your renewal date to avoid the next charge.

What is the difference between cancelling and a refund?

Cancelling stops future renewals and keeps your plan active until the end of the period you already paid for. A refund returns a payment and ends paid access straight away.

Do I need to pay to try Contentvo?

No. Every account starts with a free preview that writes posts for your own website, with no card required, so you can judge the output before you pay.

Billing questions go to support@contentvo.com or the contact page. Related policies: terms of service and privacy policy.